Learn how Nandhar Technology LLP protects the security, confidentiality, and integrity of your information across our website, RetailDhar software, and related services.
Introduction
At Nandhar Technology LLP, we are committed to protecting the security, confidentiality, and integrity of the information entrusted to us by our members and users.
This Security Policy explains the measures we take to safeguard our website, applications, and services, including RetailDhar, the business management software provided under eligible B2C Club memberships.
While we continuously improve our security practices, no system connected to the internet can be guaranteed to be completely secure.
Scope
This Security Policy applies to :
B2C Club Website
RetailDhar Website.
Mobile applications.
Member Portal.
Customer support systems.
Cloud infrastructure used to provide our services.
Security Principles
Protect user information from unauthorized access.
Maintain the confidentiality of business data.
Preserve data integrity.
Ensure service availability.
Reduce cybersecurity risks.
Data Protection
Secure communication using HTTPS/TLS encryption.
Controlled access to systems and administrative tools.
Authentication mechanisms for authorized users.
Monitoring of critical systems where appropriate.
Periodic security improvements and updates.
Secure handling of customer information.
Where applicable, sensitive information is protected using appropriate encryption and access controls.
Account Security
Members are responsible for protecting their own accounts.
Keep login credentials confidential.
Use strong passwords.
Avoid sharing passwords with others.
Log out from shared or public devices.
Notify immediately if unauthorized access is suspected.
Users are responsible for activities performed using their accounts unless caused by our negligence or security failure.
Access Control
Access to customer information is restricted to authorized personnel.
Access may be granted for customer support.
Technical maintenance.
Service delivery.
Security operations.
Permissions are assigned based on business needs and may be modified or revoked as appropriate.
Infrastructure Security
Firewall protection.
Network security controls.
Access logging.
Security monitoring.
Backup procedures.
Disaster recovery processes.
Software updates and security patches.
Security measures are reviewed and improved over time based on operational needs and emerging threats.
Backup and Recovery
We maintain backup procedures where applicable to help protect customer data from accidental loss or system failures.
While we strive to ensure reliable recovery capabilities, users are encouraged to maintain copies of critical business records where appropriate.
Security Monitoring
Detect suspicious activity.
Prevent unauthorized access.
Investigate security incidents.
Protect the integrity of our services.
Monitoring is performed in accordance with applicable laws and our Privacy Policy.
Security Incident Response
Investigating the incident.
Containing and mitigating the impact.
Restoring affected services.
Implementing corrective measures.
Notifying affected users or authorities where required by applicable law.
Responsible Disclosure
We appreciate responsible reporting of potential security vulnerabilities.
If you identify a security issue affecting B2C Club or RetailDhar, please report it to our support team with sufficient details for investigation.
Please do not exploit vulnerabilities, access unauthorized data, or disrupt our services.
Third-Party Services
Cloud hosting providers.
Payment processing services.
Communication services.
Analytics services.
Security monitoring providers.
These providers are expected to maintain appropriate security practices, but their services remain subject to their own terms and privacy policies.
User Responsibilities
Maintain accurate account information.
Use supported software and updated devices.
Protect devices used to access B2C Club services.
Install security updates for operating systems.
Use antivirus or endpoint protection where appropriate.
Avoid phishing attempts and suspicious links.
Report suspected security issues promptly.
Service Availability
We work to maintain secure and reliable services; however, uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur due to scheduled maintenance.
Emergency maintenance.
Security improvements.
Internet or cloud infrastructure issues.
Events beyond our reasonable control.
Service commitments, where applicable, are governed by our Service Level Agreement (SLA).
Limitation of Security Guarantee
Although B2C Club implements reasonable safeguards, no method of electronic storage, transmission, or internet-based communication is completely secure.
Accordingly, B2C Club cannot guarantee absolute security against all cyber threats, unauthorized access, or unforeseen events.
Policy Updates
We may update this Security Policy from time to time to reflect changes in technology, legal requirements, or our security practices.
The revised version will be published on our website with an updated 'Last Updated' date.
Continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions regarding this Security Policy or wish to report a security concern, please contact B2C Club operated by Nandhar Technology LLP through the contact information provided on our official website.